Łukasz Jodliński

BSS Operations Manager @ Amdocs

Speaker

Evolution in IT service support Monitoring and AI

Replacing and assist manual actions using automation and algorithms to predict issues and execute repair actions.

Reducing number of actions performed by engineers to improve KPI for service restoration and resolution

Takeaways:

– automate actions for routine operations

– apply AI in log analysis and anomaly patterns recognition

– strategic planning in operations in terms of systems and resources based on issues and problems trends