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Agile has become recently one of the most catchy phrases in the IT world. To operations; however, the hype brought as much excitement as confusion. Although the approach is relatively simple to define (Agile - embracing change and quickly reacting to it), when it comes to successful implementation within operational team or the organisation, it often requires a fundamental cultural change. (...)
The presentation focuses on a story of Marine IT Operations unit in Kraków working for Digital Services in Norway. The author will introduce audience to Marine Digital Services business and explains why the unit has been started in Kraków and how it has transformed through the years from pure support to services execution and innovation center. (...)
Mark Smalley is the Lead Editor of ITIL®4’s new High Velocity IT book, that explores what IT service management looks like in digitally enabled organizations. He consulted with fifty industry colleagues from twenty countries to determine the desired topics, and engaged twenty of them as co-authors. In this presentation, he will share his thoughts on key topics such as ethics, unpredictability, safety culture, service-dominant logic, operating models and value streams (which is where the action happens).
The session will cover the building and running a successful Security Operations Center in 2019. We will explore what it takes to establish a commercially viable and competitive multinational Managed Detection and Response (MDR) organization. We will go comprehensively through People, Process, Technology, Analytics and Security Intelligence considerations within the SOC.(...)
(...) In my presentation, I will discuss how MediaSaturn shifted to the agile approach to developing products and providing services and how we adapted the traditional organization with a fragmented landscape of legacy systems to the requirements of the digital market. (...)
Crisis Management is key in today’s operations for all companies, in particular for telco operators. Telco customers expect that their services are working properly without incidents and interruptions, 24/7. Internal employees count on stable IT tools. Incidents need to be avoided as much as possible due to high available, redundant telco or IT networks. In case incidents appear, customers expect quick restoration and correct communication. (...)
Most IT organizations don't believe RPA is a correct automation platform for them.
Why is that and are they right?
How did Arla Foods create a successful RPA implementation and how we are utilizing it in IT.
Which processes in IT operations are the best candidates for RPA and how to identify them.
How to set up an RPA Implementation that well-governed by IT and destined to succeed.
30 minutes of discussion, sharing own experience and the trying to answer some essential questions:
Is there still a place for ordinary IT Operations in the era of never-ending change of “everything”?
How to manage “Operations” to provide real value still and survive on the field where cloud moguls provide almost everything faster, better, and cheaper?
During the presentation a couple of topcis will be covered:
1. How to develop and implement Cloud Strategy partnering with IT Strategy.
2. How to manage organization’s cultural changes supporting cloud strategy and what to focus most implementing changes to tech organizations culture.
3. What kind of service maturity can we expect from public cloud service providers and how to cope with it.
4. What can be really risky in public cloud and what’s written in small print in the agreement.
5. Financial management as a second nature of IT Operations in Cloud - what are the tools and where to use them.
Every day, all over the world, cost-related decisions are made. IT is still seen as a producer of costs without any profits. This erroneous thinking leads to quick decisions: outsourcing. What are the consequences of this, companies learn about it after about a year. Often other options are not taken into consideration for different reasons. In this workshop I would like to show you the different paths, the impact on the organization and its costs.
The maxim says: the need is a mother of invention. And that’s the case with TAPiR – the magenta IT animal. On the beginning there was Sellenium used by IT guys, and then the new needs were born from the Business. The TAP – Tests’ Automation Platform evolved into TAPiR. During my presentation I’ll demonstrate you how we speed-up and tweaked daily business operations using non obvious tools
(...) He will show statistics highlighting a massive increase in release velocity and will cover the benefits they are seeing around monitoring and alerting embracing the Public Cloud, he will also showcase some of the DevOps tooling they have created utilising Kubernetes and a Service Mesh framework (Istio).
A fresh perspective on the frontlines of IT Support and the stigma associated to it. Trying to reimage the picture and reality of IT Support through a different understanding. A thoughtful discussion that follows the start and evolution of IT Support and how the question “Did you try turning it on and off again” became the stereotype and value to which we associate to IT Support and why it needs to change.
The sport of Formula 1 is 70 years old, commencing in 1950, and the last 25 years have been characterised by a revolution brought about by digital transformation. Each Formula 1 team is a technology business, creating a high-end technology product which happens to be a Formula 1 car. A fully-connected, networked device, a Formula 1 car's performance is monitored and managed real-time, with key decisions made remotely from ‘mission control’ suites back at headquarters. So while the car might be racing in Japan, decisions regarding risk, performance, product life-cycle management and quality are being made in Europe. In this data-rich environment in where decisions are truly mission-critical, teams have embraced AI in significant ways - both in manufacturing operations at HQ, but also in helping to guarantee a better quality of decision making during events. Algorithms process the enormous range of variables affecting performance, and help the engineer teams to deliver better outcomes. One of the big lessons Formula 1 teams have learned is that a data-driven culture improves human performance, enabling Formula 1 drivers to constantly improve and giving teams the opportunity to develop better systems and processes - even to the extent of being able to complete a Formula 1 pit stop in 1.88 seconds.
In this talk I take the audience in a journey into the mind of one of the most notorious terrorists of the 20th century, the Unabomber, as a starting point to introduce a cognitive model of human activity as a tool to understand the impacts of technology in societies.
I then proceed to point out what are tools we have to face these extreme changes and what is the role that IT professionals should have in this transition to help society make informed and conscious decisions, by challenging them to become techno-philosophers and actively engage in the debate.
I expect that at the end of the presentation the audience will be much more aware of the revolution they themselves are ushering, the opportunities and consequences, and by doing so motivate them to actively engage in the debate that will shape the societies of the coming future.
Digital Transformation is the latest Industry buzzword bingo phrase. Nobody knows what it is but everybody wants it! One thing is a fact. We are all faced with Digital disruption. This disruption well mean that IT organizations and IT professionals will need to transform? But transform from what to what? In this session Paul will reveal 12 areas that need to transform, based on observations and feedback from more than 400 organizations faced with ‘Transformation’ You will gain insights and tips into what YOU need to do differently starting tomorrow!
Building teams, growing teams, recruiting teams, managing teams million different opinions about achieving those things. But there is one common thing that connects them all, a simple but crucial 5 minutes which each new or veteran leader needs to give to the team. Join Dawid in a talk, which will surely change your life, or at least reconfirm what you're already doing well.
Interview with Mark Gallagher
Do you know what it takes for teams and their leaders to win? What are the key behaviors of high performing teams? Find out how you can be a better leader and create a winning culture in your team or organization. Join Dawid Ostręga and Mark Gallagher for a unique interview on leadership. Both Mark and Dawid are seasoned leaders with experience in building and leading sports and business teams. They experienced major successes, painful failures and have seen technology change the way teams, businesses and industries operate. Learn from their experience to become a better operations leader
Nowadays, we all have almost unlimited access to information and knowledge. However in today’s hyper-active, hyper-busy workplace, finding the time to pause, reflect and do the step may be the greatest challenge of all. For different reasons, after attending training, webinar or conference managers and employees struggle with “implementing” this knowledge into practice. In this sessions, together with our experts and practitioners – Bart, Andrew and Paul – we will discuss this challenge and try to find good answers for questions (...)
Let’s play a game … There is no agenda but there is a leading question that we want to answer. To answer by using our knowledge, experience and creativity enhanced by participating in the discussion with others. Open your mind, exercise your brain and think outside the box to generate valuable outcomes of this session. See you there! (...)
IT world around us is moving very fast. Therefore IT Ops must transform itself to follow galloping technological progress and constantly changing market demands. Let’s discuss what trends will be the most impacting ones in 2020.(...)
Cybersecurity threat to businesses is increasing, so we need to understand that vendors Information / Operational Technology Security Management System is well managed, appropriate controls are in place, and external verification has been provided. Let's discuss how we show value of IT Security when guiding Business Owners of critical services.
Many organizations are faced with a need to transform ITSM skills and capabilities in this age of Digital disruption. A massive investment is made in certificates – the latest being the investment in ITIL 4. People are then expected to translate theory into practice in a live environment often without help or coaching. (...)
Despite the DevOps movement starting from the system administration
perspective, it now seems to be development-centric. Many operations
practitioners feel left behind, and find it difficult to work with their ‘enlightened’
This workshop explores this relationship from a pragmatic perspective: identifying the kind of behaviour that contributes to high performance across the value stream.(...)
Many companies have managed security services well developed but according to Gartner the current trend on the market is focusing on effective threat detections and response… How to achieve it in very complex and very dynamic IT environments by mixing cybersecurity with on-prem systems, cloud, big data and machine learning? How to transform the teams to use effectively NIST, ITIL, Agile, DevSecOps? Come. Listen. Watch the Demo. Ask & Challenge!
A case study of the practical implementation of a complex IT and Telco configuration management system in T-Mobile Polska using the BMC Atrium toolset. During the workshop you will learn the step-by-step process of how the concept was born and what we considered when building the solution. You will see the backstage of making important decisions and answering many important and always hot questions(...)
We want to show people the DASA competence model with 12 crucial skills which can help to be proficient in DevOps initiatives. Each individual will be able to go through those 8 technical and 4 soft skills doing own DASA Competence Quickscan. This will determine how ready you are for DevOps, and if the team has the right set of skills and capabilities to achieve high-performance levels. Hopefully those missing skills will open great way to value based discussion.
During the workshop you'll have a chance to experience how work works using Kanban best practices. We will try to make visible what is usually intangible knowledge work. We will focus on how to visualize work and identify bottlenecks thanks to monitoring work in progress; how to manage flow and improve throughput. Kanban is a method that helps operations people prioritize their daily job and make commitment between customer and services more plausible.
IT ability to respond quickly to the needs of the company's growing business increased significantly. Eko-Okna has automated many processes of maintaining, managing and securing the IT environment. How did they do it? We invite you to join the workshop to find out
The topic of the workshop is to discuss the diversity of the concept of assets in IT organizations, on the example of hardware and software resources, information, knowledge and employees. During the meeting, we will present the value and method of managing assets such as computer and network devices, software, etc. (...)